CallTrackingMetrics, a global conversation analytics company, has officially announced the launch of VoiceAI, which happens to be an advanced AI-powered voice assistant solution geared towards helping contact centers manage high call volumes, reduce operational costs, and improve customer experiences...

Mobileum Inc, a leading global provider of analytics and network solutions, and NOHOLD, a pioneer in AI-powered automation solutions, have officially announced a strategic alliance to redefine AI enablement across the telecom industry. According to certain reports, the stated partnership...

Comcast has officially confirmed a major milestone in the company's effort to expand internet access across rural parts of Florida. According to certain reports, the company has now expanded its next-generation network to more than 32,000 homes and businesses in...

Mitel, a global leader in business communications, and L-SPARK, have jointly confirmed the assortment of companies that were selected for the Mitel Unified Communications Accelerator following a careful deliberation period. According to certain reports, these companies can now come expecting...

Introduction to VSM Why is “process” so important to Six Sigma and Lean? The straightforward explanation is that processes are the fundamental set of operations that give activities inside an organisation structure, efficiency, and control.Therefore, in order to achieve the...

In the rapidly evolving world of technology, businesses are increasingly reliant on sophisticated IT systems. The effective management of these systems is crucial for organizational success, and that’s where IT Service Management (ITSM) steps in. ITSM has become a...

With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time audio media across data networks would spell certain doom for the public switched telephone network...

As customer experiences grow ever more digitised, businesses are scrambling to transform their communication and engagement services. This has resulted in a proliferation of multi-channel communication tools working in silos. That’s a problem for enterprises – so what can...