Alvaria, a global leader in compliance-focused contact center software, has officially announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence, all for the purpose of improving customer experience (CX).
According to certain reports, this collaboration will...
T-Mobile has officially confirmed its decision to deploy a full slate of innovative, 5G-powered experiences, and exclusive customer perks with Magenta Status at MLB All-Star Week in Atlanta from July 11–15.
Talk about all the company will deploy during this...
Gluware, the leader in intelligent no-code/low-code network automation and orchestration, has officially announced the launch of Gluware 5.6, which happens to be a solution geared towards accelerating and refining network automation workflows.
According to certain reports, this particular solution arrives...
The Joint Development Foundation, part of the Linux Foundation family, has officially announced the launch of OpenSTX Foundation, which happens to be a new community-driven initiative, geared towards supporting the development and adoption of Synchronous Transmission (STX)-based wireless networking...
Introduction to VSM
Why is “process” so important to Six Sigma and Lean? The straightforward explanation is that processes are the fundamental set of operations that give activities inside an organisation structure, efficiency, and control.
Therefore, in order to achieve the...
In the rapidly evolving world of technology, businesses are increasingly reliant on sophisticated IT systems. The effective management of these systems is crucial for organizational success, and that’s where IT Service Management (ITSM) steps in. ITSM has become a...
With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time audio media across data networks would spell certain doom for the public switched telephone network...
As customer experiences grow ever more digitised, businesses are scrambling to transform their communication and engagement services. This has resulted in a proliferation of multi-channel communication tools working in silos. That’s a problem for enterprises – so what can...
