Mobileum Inc, a leading global provider of analytics and network solutions, and NOHOLD, a pioneer in AI-powered automation solutions, have officially announced a strategic alliance to redefine AI enablement across the telecom industry.
According to certain reports, the stated partnership will focus on building a scalable AI ecosystem which seamlessly integrates with multi-vendor telecom operations and operators to unlock the full value of their data.
More on the same would reveal how this Mobileum-NOHOLD alliance will simplify and accelerate AI adoption among communication service providers. Not just that, it will also deliver seamless AI-powered support solutions capable of ingesting and interpreting data from heterogeneous systems.
The idea here is to facilitate better alignment between customer needs and the reality of modern network services, analytics platforms, and 5G infrastructure.
Both the partners will further birth a shared AI framework which connects telecom providers, technology partners, and sales and support leaders. This particular framework unlocks interoperability between AI assistants across vendors and systems, resolving long-standing support challenges that arise when multiple vendors are involved in delivering a discrete solution.
It will even provide deeper insights into users’ needs and opportunities to continuously improve their experience. Hence, regardless of whether it’s a mobile operator supporting an enterprise IoT deployment or seeking to develop a personalized customer journey, this AI ecosystem should be able to connect network insights with customer-facing services.
Once the said connection is established, it will have all the means to deliver context-aware, cross-domain support , and that too without requiring the development of in-house bespoke solutions.
Such an approach becomes especially critical in the case of telecom environments where multiple technology providers must coordinate to deliver a unified experience.
“Mobileum has been a driver of telecom innovation for the last 25 years,” said Miguel Caramés, Chief Product Officer at Mobileum. “We see Generative AI and Intelligent Agents as the next frontier, not just for automation, but for creating entirely new revenue opportunities from telecom data. This alliance with NOHOLD allows us to bring this vision to market with agility, scale, and impact.”
Taking a deeper view of how this new alliance will work from a practical standpoint, it will leverage Mobileum’s experience and expertise in interoperability and integration across different technology stacks, multi-vendor solutions, and complex global solutions that work across operator boundaries.
Furthermore, it will integrate AI-driven insights into enterprise services to effectively monetize data. The stated partnership will also take up the responsibility of deploying AI assistants that scale across consumer and B2B segments.
Hold on, we still have a couple of bits left to unpack, considering we haven’t yet touched upon how the collaboration will look to accelerate resolution and upsell opportunities through intelligent support automation.
Rounding up highlights would be the prospect of unifying data silos across vendors, systems and domains for holistic decision making.
Founded in 2000, Mobileum’s rise up the ranks stems from providing Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. The company’s Active Intelligence platform, for instance, has made a name for itself by conceiving advanced analytics solutions that empower customers with deep network and operational intelligence as well as real-time actions to increase revenue, improve customer experience, and reduce cost.
Mobileum’s excellence in what it does can also be understood once you consider it is presently trusted by more than 1,000 customers.
Turning our attention towards NOHOLD, Inc, it has its utility rooted in delivering interactive and diagnostic virtual assistants, something it does on the back of an award winning SICURA® platform. The company also derives substantial amount of validation from its track record of collaborating with Fortune 500 organizations, spanning financial services, healthcare, HR, education, and more.
NOHOLD has also simultaneously developed more than 1,400 AI Assistants that deliver secure, scalable self‑service to handle sensitive data with enterprise-grade trust.
“As telecom ecosystems become more complex, delivering fast, effective support has never been more critical. This alliance brings AI to the forefront of the telecom experience, helping providers resolve issues more intelligently and efficiently while reducing complexity for both customers and internal teams,” said Diego Ventura, CEO and Founder at NOHOLD.
