Netcracker Technology has officially announced the launch of a Broadband Experience Solutions suite, which is designed to help Cable MSOs quickly expand into new growth markets, including MVNO and B2B. According to certain reports, these pre-packaged cloud-native solutions will accelerate the build-out of advanced fiber and mobile connectivity, transform the customer experience with digital and AI technology, and expand growth in B2B markets. More on the same would reveal how the stated solutions are actually built on the most advanced security framework in the industry so to give providers and their customers greater confidence in new service offerings.
Anyway, to better gauge the significance of such a development, we must acknowledge how Cable MSOs have a significant opportunity to grow and innovate their business with a multi-broadband access strategy, and therefore, deliver powerful differentiated offers, rapid-time-to-market, as well as a premium customer experience. Under this new setup, though, they are required to launch personalized offers in minutes, achieve convergence across all lines of business to increase competitiveness, cultivate a digital-first approach for customers to easily purchase, as well as avail the support they need.
Fortunately enough, Netcracker Broadband Experience Solutions address that very need, and they do so through offerings that can accelerate expansion into new markets, while simultaneously boosting loyalty and growth across existing ones.
Talk about the new pre-packaged solutions on a slightly deeper level, they include a MVNO Cloud Solution, which happens to be a lean all-in-one solution bearing the components needed to rapidly launch and run a successful mobile business with fully automated operations and a digital customer experience.
Next up, we have a Fiber Cloud Solution. This one has the means to automate all business processes. By doing so, the solution can achieve hyper-automation from planning to problem resolution and seamless integration with existing BSS/OSS systems.
“Increasingly intense competition from fiber and wireless providers and changing consumer behaviors are causing tectonic shifts in the U.S. broadband market,” said Alan Breznick, Principal Analyst at Heavy Reading. “As a result, cable operators are seeking ways to maintain, diversify and grow their businesses. Netcracker Broadband Experience Solutions aim to give cable MSOs and other digital media companies the tools, along with a strong security framework, to craft new growth strategies quickly and deliver the stellar experience that customers expect.”
Then, there is a B2B Solution that brings forth the setup to integrate sophisticated CPQ, easy-to-use self-service portals, an ecosystem of partner products and partner management capabilities. This it basically does for faster customer acquisition and increased value with a broader scope of offers. Hold on, we still have a few bits left to unpack, considering we still haven’t touched on Netcracker’s all-new GenAI/Data Analytics Solution, which can unify and transform data from any silo into value-driven insights for AI use cases, GenAI assistants, and a full 360-degree customer view. Furthermore, it can incorporate a platform to create, test, and run GenAI assistants, ensuring accurate responses tuned to the broadband market, robust security, and maximum return on investment using any GenAI model.
Rounding up highlights would be one Digital Experience Solution. Netcracker’s Digital Experience Solution packs together intelligent agent support, intuitive digital channels for e-commerce and care, seamless omnichannel customer journeys across any channel, highly personalized offers using AI-recommendations, and advanced customer loyalty programs.
Founded in 1993, Netcracker Technology’s rise up the ranks stems from its expertise, culture, and resources rooted in helping service providers around the world transform their businesses to thrive in this digital economy. Further complimenting that with latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, the company is currently well-equipped to propel its customers towards reaching their transformation goals, advancing their telco to techco evolution, and realizing business growth and profitability.
“Our Broadband Experience Solutions give MSOs more options and the support to enter new markets quickly, differentiate their offerings and deliver a superior customer experience that will give them a competitive edge,” said Bob Titus, CTO at Netcracker.
