Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, has officially announced the launch of AI Agent Assist,...
With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time...
As customer experiences grow ever more digitised, businesses are scrambling to transform their communication and engagement services. This has resulted in a proliferation of...
Product teams and executives are forced to change course and adapt when a problem arises, such as those that may jeopardize high-level objectives, which...
Mitel®, a global leader in business communications, has officially announced the launch of its new AI-powered customer experience (CX) management platform called Mitel CX,
According...
