HomeCommunication Tech

Communication Tech

Scaling Up the Integral Aspects of Communication to Reach Upon a Refined Customer Experience

Alvaria, a global leader in compliance-focused contact center software, has officially announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence,...

Building Smarter Communication Lines with an AI-driven Contact Center

Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, has officially announced the launch of AI Agent Assist,...

Peer-to-Peer and PSTN Calling – Why Your Communications Technology Strategy Needs Both

With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time...

Harmonising communications: breaking silos and navigating the communication landscape

As customer experiences grow ever more digitised, businesses are scrambling to transform their communication and engagement services. This has resulted in a proliferation of...

Aligning Product Strategy, Communication Are Key’s to Business Success

Product teams and executives are forced to change course and adapt when a problem arises, such as those that may jeopardize high-level objectives, which...

Hot Topics