Alvaria, a global leader in compliance-focused contact center software, has officially announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence,...
Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, has officially announced the launch of AI Agent Assist,...
With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time...
As customer experiences grow ever more digitised, businesses are scrambling to transform their communication and engagement services. This has resulted in a proliferation of...
Product teams and executives are forced to change course and adapt when a problem arises, such as those that may jeopardize high-level objectives, which...
