HomeCommunication Tech
Communication Tech
Communication Tech
Backing AI to Lead Service Differentiation Across the Contact Center Domain
CallTrackingMetrics, a global conversation analytics company, has officially announced the launch of VoiceAI, which happens to be an advanced AI-powered voice assistant solution geared...
Communication Tech
Readying a Cohort to Conceive a Stronger Communications Infrastructure
Mitel, a global leader in business communications, and L-SPARK, have jointly confirmed the assortment of companies that were selected for the Mitel Unified Communications...
Communication Tech
Scaling Up the Integral Aspects of Communication to Reach Upon a Refined Customer Experience
Alvaria, a global leader in compliance-focused contact center software, has officially announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence,...
Communication Tech
Building Smarter Communication Lines with an AI-driven Contact Center
Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, has officially announced the launch of AI Agent Assist,...
Communication Tech
Peer-to-Peer and PSTN Calling – Why Your Communications Technology Strategy Needs Both
With the emergence of commercially available business Internet Protocol-based (IP) voice solutions in the late 1990’s, many people thought the efficiencies of transporting real-time...